Payment Methods
Marc Pro accepts Visa, MasterCard, American Express, and Discover.
Special Offers & Promotions
Marc Pro will occasionally run special offers and promotions. To take advantage of these offers, simply enter your promotion code at the time of check out, prior to payment.
Sales Tax
Marc Pro charges all applicable and required sales tax. Taxes will be added to your order at the time your payment is processed.
Shipping & Delivery
Shipping Within the United States
Marc Pro has FDA clearance to ship anywhere in the United States, including Alaska, Hawaii, and APO/FPO addresses (for military personnel). Our shipping carriers are UPS and USPS and we do not ship to freight forwarding companies.
Shipping Outside the U.S.
Marc Pro products can be shipped internationally. Our devices are CE marked as consumer electronic devices as our indications are not for medical purposes. It is the buyer’s responsibility to ensure that this type of device can be legally imported and used in your country. It will also be the buyers responsibility to cover any customs or duty fees. Our shipping carriers for international orders are UPS and USPS. Customers who choose international shipping with UPS will have tracking information available until delivery. Customers who choose international shipping with USPS will only have tracking information until it leaves the United States, at which point the package is transferred to the local postal department of the country you’re shipping to.
Shipping Charges
During the checkout process you will be prompted to enter your zip code. The exact shipping charges will be calculated at this time.
Shipping Cutoff Time for Orders
Orders will ship out same-day when received by 1:00PM PST Monday through Thursday, or 9AM PST on Friday. Orders placed after these times will ship the next business day.
*During sale periods, orders may take longer than one business day to process and ship. However, orders placed with expedited shipping methods will still process and ship within one business day.
Expedited Orders
3 Day Select, 2nd Day Air, Next Day Air, and Next Day Air Early AM orders must be received by the shipping cutoff times (listed above) to guarantee on-time delivery. Available on in-stock items only.
Free Shipping & Free Returns
Free shipping and free returns applies to any order placed that includes a Marc Pro or Marc Pro Plus device, and must be shipped within the United States. Marc Pro will not cover initial or return shipping costs for orders outside of the United States. Orders placed with the free shipping option will be sent via UPS Ground. Expedited shipping costs must be paid for by the customer.
Order Status
Once your order ships you will be sent a UPS or USPS tracking number so you can track your package.
Cancellation Policy
Marc Pro reserves the right to cancel or refuse any order for any reason at any time prior to shipment, including after an order has been submitted, whether or not the order has been confirmed. We may attempt to contact you if your order is cancelled, or if additional information is needed to complete and accept your order.
30-Day Money Back Guarantee
If you are not completely satisfied with your Marc Pro, return it for any reason within 30 days of the date of purchase and we will refund the full purchase price (minus shipping and handling).
Payment Plan Option
If you choose the payment plan option, you will be billed over 12 months for the value of the Marc Pro device. The initial payment will include the first month’s payment plus any associated tax and shipping charges. The credit card that you use at the time of purchase will be charged on the same day of the month for the remaining 11 payments. You are responsible to make sure your credit card is in good standing and all 12 payments are made. If your credit card fails and your account becomes past due, we reserve the right to bill the entire amount owed to your credit card and/or turn you over to an accredited collection agency. The payment plan option is only available to customers with a US billing address. You can log in to your account at any time to view your remaining balance or to update your payment information.
Returns and Refunds
Our return and refund period is 30 days from the date of purchase. If you would like to return an item you ordered, please email contact@marcpro.com for a return authorization number (RMA) and return instructions. If you return any item(s), please ship your items postage-paid, insured, with a tracking number. Allow 1 week for processing once your item is received. A credit for the purchase amount will be issued to your credit card account. Shipping costs will not be refunded.
Damage to Returned Product
Customers who return Marc Pro or Marc Pro Plus devices with damage beyond normal wear and tear, will be charged for the damage. Upon receiving the device back at our warehouse, customers will be refunded their payment, per our return policy, minus any repair costs.
Exchanges
If you exchange item(s), please return the item(s) using an insured and/or traceable service. Your exchange will be processed within 7-10 business days. If the exchange is due to an error on our part, you will be reimbursed for shipping. If the exchange is due to an incorrect ordering procedure by Marc Pro.com, there will be no shipping charge required.
Repairs
If you need repairs to your Marc Pro for damages not covered under warranty, please email contact@marcpro.com for a return authorization number and return instructions. Please ship your items postage-paid, insured, with a tracking number. Once we receive it, we will contact you with a quoted price for repairs and return shipping. When we receive your approval, we will make the repairs and ship your Marc Pro back to you.
Marc Pro Warranty
Marc Pro products are built to last and made in the USA. All Marc Pro and Marc Pro Plus devices purchased on 1/1/22 or after are protected with a 3-year warranty. If your device fails during normal use within 3 years from the purchase date, we will provide repair services free of charge. Please note, this warranty only applies to the original owner.
Device Warranty: 3 years
Lead Wire/Battery/Charger Warranty: 2 years
This warranty excludes:
- Consumables such as electrodes and aloe gel
- Cosmetic wear and tear
- Lost or stolen items
- Damage caused by accident, abuse, or mishandling
- Devices with unauthorized repair work
- Devices not used in accordance with Marc Pro instructions
- Devices purchased from an unauthorized reseller
Please contact us for warranty questions or to start repair service. For all repairs, please ship your item(s) back to us postage paid and insured. For repairs within warranty, Marc Pro will cover return shipping cost. For repairs outside of warranty, customer will be responsible for return shipping cost.
Customers who are shipping a device for repair from outside the United States will be responsible for all shipping costs, regardless of warranty status.
Note: The warranty period for devices purchased before 1/1/22 is two years from purchase date. Warranty only applies to the device and its originally included accessories. Purchased accessories do not have a warranty.
Backordered Items
It is our goal to always maintain adequate inventory levels to satisfy demand for our products. However, in the event that your product is backordered, you will be notified at the time of your order. Backordered items will be shipped as soon as possible. Some items may be shipped separately as they become available. If your order ships separately you will not be billed additional shipping and handling for this second shipment.