Payment Methods

Marc Pro accepts Visa, MasterCard, American Express, and Discover.

Special Offers & Promotions

Marc Pro will occasionally run special offers and promotions. To take advantage of these offers, simply enter your promotion code at the time of check out, prior to payment.

Sales Tax

Marc Pro charges all applicable and required sales tax. Taxes will be added to your order at the time your payment is processed.

Shipping & Delivery

Shipping Within the United States

Marc Pro has FDA clearance to ship anywhere in the United States, including Alaska, Hawaii, and APO/FPO addresses (for military personnel). Our shipping carriers are UPS and USPS.

Shipping Outside the U.S.

Marc Pro products can be shipped internationally. Our devices are CE marked as consumer electronic devices as our indications are not for medical purposes. It is the buyer’s responsibility to ensure that this type of device can be legally imported and used in your country. It will also be the buyers responsibility to cover any customs or duty fees. Our shipping carrier for international orders is UPS.

Shipping Charges

During the checkout process you will be prompted to enter your zip code. The exact shipping charges will be calculated at this time.

Shipping Cutoff Time for Orders

Orders will ship out same-day when received by 1:00PM PST Monday through Thursday, or 9AM PST on Friday. Orders placed after these times will ship the next business day.

Expedited Orders

3 Day Select, 2nd Day Air, Next Day Air, and Next Day Air Early AM orders must be received by the shipping cutoff times (listed above) to guarantee on-time delivery. Available on in-stock items only.

Order Status

Once your order ships you will be sent a UPS or USPS tracking number so you can track your package. 

30-Day Money Back Guarantee

If you are not completely satisfied with your Marc Pro, return it for any reason within 30 days of the date of purchase and we will refund the full purchase price (minus shipping and handling).

Payment Plan Option

If you choose the Payment Plan option, you will be billed over 12 months for the value of the Marc Pro device. You are responsible to make sure your credit card is in good standing. If your credit card fails and your account becomes past due, we reserve the right to bill the entire amount owed to your credit card and/or turn you over to an accredited collection agency. The payment plan option is only available to customers with a US billing address.

Returns

If you would like to return an item you ordered, please email service@marcpro.com for a return authorization number and return instructions. If you return any item(s), please ship your items postage-paid, insured, with a tracking number. Allow 1 week for processing, once your item is received. A credit for the purchase amount will be issued to your credit card account.

Exchanges

If you exchange item(s), please return the item(s) using an insured and/or traceable service. Your exchange will be processed within 7-10 business days. If the exchange is due to an error on our part, you will be reimbursed for shipping. If the exchange is due to an incorrect ordering procedure by Marc Pro.com, there will be no shipping charge required.

Repairs

If you need repairs to your Marc Pro for damages not covered under warranty, please email service@marcpro.com for a return authorization number and return instructions. Please ship your items postage-paid, insured, with a tracking number. Once we receive it, we will contact you with a quoted price for repairs and return shipping. When we receive your approval, we will make the repairs and ship your Marc Pro back to you.

Marc Pro Warranty

Marc Pro is covered by a no hassle warranty for 2 years. If your device fails for any reason during the course of normal use, we will repair or replace it for free. Our warranty does NOT cover abuse or water damage. For warranty service or questions during the warranty period, call customer service at (855) MARC-PRO.

Backordered Items

It is our goal to always maintain adequate inventory levels to satisfy demand for our products. However, in the event that your product is backordered, you will be notified at the time of your order. Backordered items will be shipped as soon as possible. Some items may be shipped separately as they become available. If your order ships separately you will not be billed additional shipping and handling for this second shipment.